After more than three decades, we know our ‘life first, money second’ approach works. Select each stage of the wheel to see what’s involved and what it costs.
Prefer to read the full six-step process as text?
01 – First meeting (No charge – no obligation)
A relaxed, no-obligation conversation with a qualified financial adviser, a chance for us to get to know you, and for you to get to know us.
- Speak with a qualified financial adviser
- Tell us what help and advice you’re looking for
- Learn about our services and charges
- Ask questions and understand exactly what we do
02 – Research & analysis (Included in financial planning fee)
We carry out an extensive assessment of your circumstances, then apply our knowledge and conduct whole-of-market research to find options that genuinely fit.
- Understand your objectives and priorities
- Review your existing arrangements and personal circumstances
- Assess your investment knowledge and attitude to risk
- Check the suitability of any financial products you already hold
03 – Discussion topics (Included in financial planning fee)
Before we recommend anything, we work through the questions that matter, so every option is tested against your real life, not just the numbers.
- What outcome is needed to meet your objectives
- The tax implications of each available solution
- Whether the costs and charges involved are fair
- How flexible the solution is if your situation changes
- What protections are in place should something go wrong
04 – Recommendation report (Included in financial planning fee)
Your personalised report is our formal, regulated advice, setting out our recommendations and explaining clearly why they’re right for your objectives.
- Clear recommendations tailored to your goals
- Specific product and investment selection where appropriate
- A plain-English explanation of why it’s suitable
- The risks highlighted, of both action and inaction
05 – Implementation (See implementation fee table)
Once you’re happy to proceed, we handle the heavy lifting, and we take responsibility for implementing our advice correctly.
- Support completing applications and paperwork
- All fund and policy administration handled for you
- Regular updates to keep you informed of progress
- Policy documents and contract notes reviewed
- Written confirmation of every action taken on your behalf
06 – Ongoing services (See our ongoing service tiers)
Your goals will evolve, and your plan should too. Our ongoing services keep everything reviewed, rebalanced and working for the life you want.
- Structured meetings to ensure the plan remains on track
- Updates and reports on your financial holdings
- Secure online Client Portal to access portfolio information
- Your circumstances and objectives reassessed each year
- Ongoing administrative support whenever you need it